Care Guide Services works as a personal health navigator supporting returning citizens with an integrated link from health coverage to health care.
WELCOME TO CARE GUIDE SERVICES
OUR MISSION
OUR STORY
A Letter from Greg Town, CEO of Care Guide Services, Inc.
After working 39 years, I have learned that for me it is more rewarding serving others especially those who are underserved than “chasing a dollar.” I believe in redemption and that is where our mission begins.
Care Guide Services works as a personal support health navigator providing returning citizens an integrated link from health coverage to health care. This is the key to building a healthier future.
The linkage from health coverage to health care has typically been managed separately if handled at all. This has created a huge disconnect that we correct. If done right, amazing results can be achieved.
Evidence-based studies have shown that individuals who have been incarcerated have significant health care needs and face multiple barriers in obtaining health coverage and health care. Many returning citizens struggle to understand their options and need assistance.
We have a very simple solution that engages the Returning Citizen before and after their release from incarceration. No one organization can do it all, but by working together with the common goal of helping Returning Citizens, we can reduce their health risk factors and increase their independence.
We look forward to serving your Agency and Returning Citizens.
Stronger together,
Greg H Town, CEO
OUR VALUES
Building Trust
Building relationships through trust with people, communities, and organizations is the touchstone of everything we do.
Transparency
We are open to sharing, receiving feedback, having open lines of communication on our experiences and accomplishments.
Building Trust
Taking part in our community, shared conversations, connecting with others, and working together to achieve common goals is our approach.
Being A Resource
Providing guidance, support, and solutions in our priority.
Respect
We believe in the dignity of every person and take great pride in serving diverse and inclusive communities and organizations.
Compassion
We provide an empathic ear, listening to those who are in need, and practicing the “Golden Rule.”
Program Features
Our program is unique and easy to implement. Key program features include:
- Evidence-based program effective in positively impacting a returning citizen’s health.
- Integrates into existing agency workflows requiring minimal effort.
- Intrinsically reinforces prosocial behaviors and support networks.
- Leverages federally funded resources; Affordable Care Act, Medicare, and Medicaid.
- Utilizes Continuum, a proprietary software linking coverage to care.
- Provides ongoing customer service after initiation.
- Provides aggregate data and reporting on demand.
We Act As A Personal Health Navigator
- Medical Services- Primary Care, Specialists, and prescription coverage.
- Mental and Behavioral Health and Rehabilitation services.
- Access to low-to-no cost health insurance.
- Guidance and access with healthcare financial assistance programs.
- Support in accessing care as health care needs and residency change.
The Process is Simple! Here is How It Works:
The Returning Citizen Makes Two calls to Care Guide Services, That’s All!
Call #1 – Pre-Release Week- We Introduce our services and resources, complete a Quick Intake, and review the next steps in the process.
Call #2 – Post- Release Week- We review eligibility, coverage options, and conduct enrollment into a low-to-no cost health insurance plan.
Once enrolled, Care Guide Services provides the following linkage to care services and resources:
- A CGS plastic wallet card will be mailed to the returning citizen with a personalized email address.
- A personal email address will be created on behalf of the returning citizen, if needed.
- Assistance in setting up the insurance carrier’s online patient portal and login.
- Help in establishing a Primary Care physician.
- Semiannual correspondence to prevent coverage lapses and ensure continuity of care.
- Annual client support to make changes existing coverage or answer questions.
- Guidance in reinstating Social Security and/or Disability Benefits and Medicare.
- Assistance in finding low-to-no cost dental care.
- Support with Medicare Part D’s Extra Help Program.
HELP- Health Education Literacy Program
Health literacy is vital to improving one’s health. Our Health Education Literacy Program (HELP) is a free program specifically designed to educate Returning Citizens and their family members.
Our innovative program breaks down volumes of complicated health coverage to care information into easy to understand one to two minute “bites” via any mobile device. Our HELP Learning Management System is accessed by the clients on a voluntary basis.
Topics include:
1) What is Health Insurance?
2) How Does Health Insurance Work?
3) Why Should I Get Health Insurance?
4) Can I Afford Health Insurance?
In addition to HELP, we offer Personal Health Care Navigators who can assist clients with their coverage to care questions. Our services are provided in both English and Spanish.
